Privacy Policy

Introduction
Pet Nutrition House Ltd (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.petprinces.com (the “Website”). By using this Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use the Website.

1. Information We Collect
We may collect both personal and non-personal information from you when you visit our Website or use our services. Personal information includes data that can identify you, such as your name, email address, phone number, billing and shipping address, payment details, and other details you voluntarily provide when creating an account or making a purchase. Non-personal information, on the other hand, includes data that cannot be used to personally identify you. This may include demographic information, browser type, device type, and website usage statistics.

2. How We Collect Information
We collect information from you in several ways. First, we gather information that you provide directly, such as when you create an account, make a purchase, subscribe to our newsletters, or contact us. Additionally, we automatically collect certain information when you visit the Website, such as your IP address, browser type, and website usage data. This is done through the use of cookies and other tracking technologies.

3. How We Use Your Information
The information we collect is used for various purposes. Primarily, we use it to process and fulfill orders, which includes product delivery, payment processing, and providing customer support. We also use the data to analyze usage patterns and improve the functionality and content of our Website. With your consent, we may use your information to send promotional emails and updates about our products and special offers. Furthermore, your data is essential in ensuring the security of our Website and preventing fraud.

4. How We Share Your Information
We do not sell or share your personal information with third parties except in specific circumstances. We may share your information with third-party vendors who provide services such as payment processing, shipping, and marketing support. Additionally, we may disclose your information if required by law to comply with legal obligations. In the event of a business transfer, such as a merger, sale, or acquisition, your information may be transferred as part of the transaction.

5. Data Security
We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. We use secure technologies such as SSL (Secure Socket Layer) for processing payments and protecting your sensitive data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies
Our Website uses cookies and other tracking technologies to enhance your experience and collect information about how you interact with the site. Cookies are small text files placed on your device that help us remember your preferences, improve site performance, and provide personalized content. You can modify your browser settings to refuse cookies, but this may affect your use of some features on the Website.

7. Your Data Protection Rights (GDPR Compliance)
If you are a resident of the European Union (EU), you have the following rights under the General Data Protection Regulation (GDPR):

Right to Access: You can request a copy of your personal data that we hold.
Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
Right to Restrict Processing: You can request the limitation of how we process your personal data.
Right to Data Portability: You can request your data to be transferred to another organization or yourself.
Right to Object: You can object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

8. Retention of Data
We will retain your personal data for as long as is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy
Our Website is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under 16, we will take steps to delete that information.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last modified” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:

Pet Nutrition House Ltd.
Email: marketing@petnutrition.eu
Phone: +356 2747 0324
Address: Pet Nutrition House Ltd., SUB034E, Zwejt Street, San Gwann Industrial Estate, Malta SGN3000